Returns & Refund Policy
Last Updated: July 29, 2026
Thank you for shopping with Kanapathee, Sri Lanka's healthcare and wellness marketplace for healthcare products, wellness products, personal care, baby care, medical devices, nutritional products, and prescription support.
1. Returns
1.1 Prescription Support Items
Prescription support items are not sold directly through this platform.
However, returns may be accepted only if the product is defective, damaged during delivery, or incorrect.
Unopened items may be returned within 3 days of purchase with proof of purchase.
After review, eligible refunds will be processed to the original payment method.
1.2 General Products
Unused and unopened products may be returned within 3 days of delivery.
Items must be returned in original packaging with proof of purchase.
2. Exchanges
We only replace items if they are defective or damaged. Please contact us with product details before returning.
Once received and inspected, we will notify you regarding replacement approval.
3. Non-Returnable Items
- Prescription support items after fulfillment
- Personal care items
- Hygiene products
- Perishable goods
4. Refund Conditions
Shipping charges are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs unless otherwise agreed.
Contact for Returns Support
077 891 4073
021 222 9192
WhatsApp +94778914073