Terms & Conditions

Last Updated: June 09, 2026

Welcome to Kanapathee. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our platform.

1. About Kanapathee

Kanapathee is a Sri Lankan online marketplace that enables customers to purchase products, medicines, and services through our platform.

The platform is currently operated under New Kavery Medical and may work with third-party sellers, suppliers, and service providers.

2. User Accounts

• You must provide accurate information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities performed under your account.

3. Orders & Payments

• All orders are subject to availability and confirmation.
• Prices may change without prior notice.
• Orders may be cancelled if payment is not successfully completed.
• Kanapathee reserves the right to refuse or cancel suspicious transactions.

4. Medicines & Healthcare Products

• Prescription medicines may require a valid prescription.
• Customers are responsible for providing accurate medical information when requested.
• Kanapathee does not replace professional medical advice.
• Always consult a qualified healthcare professional before using medication.

5. Delivery

Delivery times are estimates and may vary due to weather conditions, courier delays, stock availability, or other circumstances beyond our control.

6. Returns & Refunds

Returns and refunds are governed by our Refund Policy. Certain products, including medicines and hygiene products, may not be eligible for return.

7. Prohibited Activities

Users must not:

• Use the platform for unlawful purposes.
• Provide false or misleading information.
• Attempt to interfere with website operations or security.
• Violate applicable laws and regulations.

8. Limitation of Liability

Kanapathee shall not be liable for any indirect, incidental, or consequential damages arising from the use of the platform, products, or services.

9. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of the platform after changes are published constitutes acceptance of the updated terms.

10. Contact Us

For questions regarding these Terms & Conditions:

• Phone: 021 222 9192
• Mobile: 076 374 9220
• Email: [email protected]

Kanapathee is Sri Lanka's online marketplace for products, services, and medicines, currently operated under New Kavery Medical.