Terms & Conditions
Last Updated: July 29, 2026
Welcome to Kanapathee. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our platform.
1. About Kanapathee
Kanapathee is a Sri Lankan healthcare and wellness marketplace that enables customers to purchase eligible healthcare products, wellness products, personal care items, baby care essentials, medical devices, and nutritional products online.
The platform is operated by New Kavery Medical, a licensed and registered pharmacy operating in compliance with applicable NMRA regulations in Sri Lanka.
2. User Accounts
- You must provide accurate information when creating an account.
- You are responsible for maintaining the confidentiality of your login credentials.
- You are responsible for all activities performed under your account.
3. Orders & Payments
- All orders are subject to availability and confirmation.
- Prices may change without prior notice.
- Orders may be cancelled if payment is not successfully completed.
- Kanapathee reserves the right to refuse or cancel suspicious transactions.
4. Prescription Support & Health Products
- Upload a valid prescription to contact the pharmacist when needed.
- Prescription medicines are not sold directly through this platform.
- Kanapathee does not replace professional medical advice.
- Always consult a qualified healthcare professional before using any health-related product.
5. Delivery
Delivery times are estimates and may vary due to weather conditions, courier delays, stock availability, or other circumstances beyond our control.
6. Returns & Refunds
Returns and refunds are governed by our Refund Policy. Certain products, including prescription support items and hygiene products, may not be eligible for return.
7. Prohibited Activities
Users must not:
- Use the platform for unlawful purposes.
- Provide false or misleading information.
- Attempt to interfere with website operations or security.
- Violate applicable laws and regulations.
8. Limitation of Liability
Kanapathee shall not be liable for any indirect, incidental, or consequential damages arising from the use of the platform, products, or services.
9. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Continued use of the platform after changes are published constitutes acceptance of the updated terms.
10. Contact Us
For questions regarding these Terms & Conditions:
- Phone: 077 891 4073
- Mobile: 021 222 9192
- WhatsApp: +94778914073
- Email: [email protected]
Kanapathee is Sri Lanka's healthcare and wellness marketplace for healthcare products, wellness products, personal care, baby care, medical devices, nutritional products, and prescription support, operated by New Kavery Medical.